Refund policy

Refund Policy

Our return window covers 30 days from your purchase date. If more than 30 days have elapsed since your purchase, we unfortunately cannot provide a refund or exchange.

You can also submit your refund or return request directly through our Refund Portal.

1. Returns

For a return to be accepted, the item must be in its original, unused state. It should also be in its original packaging.

Some types of products cannot be returned. Perishable items including food, flowers, newspapers, or magazines are non-returnable. We also cannot accept returns on intimate or sanitary products, hazardous materials, or any flammable liquids or gases.

Additional items that cannot be returned:

• Gift cards
• Downloadable software
• Select health and personal care products

A receipt or proof of purchase is required to process your return.

Please do not ship your item back to the manufacturer directly.

2. Refunds (when applicable)

We will email you to confirm receipt once we have received and reviewed your returned item. You will also be informed whether your refund has been approved or denied.

Once approved, the refund will be credited back to your original payment method shortly.

3. Delayed or Missing Refunds

If your refund has not yet arrived, please re-check your bank account first.

Then reach out to your credit card provider, as it may take additional time for the refund to appear officially.

You may also wish to contact your bank directly, since processing times can vary.

If you have completed all these steps and still have not received your refund, please email us at contact@realmatelier.shop. You may also check the status of your refund through our Refund Portal.

4. Sale Items

Only regular-priced items may be refunded. Unfortunately, discounted or sale items are not eligible for a refund.

5. Exchanges

We only process exchanges for products that arrive in a defective or damaged condition. To request an exchange for the same product, please reach out to us at contact@realmatelier.shop. Alternatively, you can submit your request via our Refund Portal.

6. Return Shipping

Please send your return to: Rúa Primavera, 27002 Lugo, Lugo, Espanha.

You are accountable for covering the return shipping expenses. Shipping fees are non-refundable. Should you receive a refund, the cost of return shipping will be subtracted from the total amount.

Delivery times for exchanged products may vary depending on your location.

For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of your returned package.